As you know, the Governor has extended his emergency shutdown order until May 18th. While it is possible that it could be extended even further, the fact is we are getting closer to re-opening the economy and it’s time to take the necessary steps to prepare.

While government leaders and public health officials will make decisions and issue guidance on when we return to work, truly regaining some semblance of normalcy will be determined by how people feel and what motivates them to act or not act.

In short, the consumers will ultimately decide.
People must feel safe to venture back out into workplaces and entertainment venues. They must have confidence that our economy and their own finances will eventually recover to help drive the demand needed to restore growth. 

I was on a call this week in which it was stressed that businesses play an important role in reassuring the public and instilling the confidence needed to return to work—and life.

Here are a couple of key takeaways from that presentation:

1. Consumers want physical, visual assurances that places of business are safe. These might include placing hand sanitizer in a prominent place, having employees cleaning, showing a visible plan of action to protect customers and employees, and a certification from local health officials that the business is abiding by recommendations.
2. Some customer expectations may significantly, and permanently, change (e.g. greater demand for online and contact-free services). We must not limit our thinking to “returning to normal” but instead look ahead to a “new normal” and be ready to meet new demands and expectations in the post-COVID environment.

For the past several weeks we have worked hard to share with you all of the relevant resources and information from our public and private partners to help you through this crises – loan programs, grants, training, etc. Moving forward, we will be focused on providing you the tools you need to focus on the future and the re-opening of the economy and your business.
 
Please let us know what you need.
 
As a start, here are two resources that the Pioneer Institute in partnership with the law firm of Verrill, has put together to assist our community in doing a great job of preparing.  These two checklists will help you comply with the law and keep your employees safe. These checklists for employers and commercial real estate managers will help you anticipate challenges before they arise and develop feasible and useful methods to successfully deal with those challenges when they do.
 
Stay well.
 
Tom O’Rourke
President and CEO

​How can we help you? 

That is the question we are continually asking here at the Chamber. We are experiencing something none of us ever could have imagined and certainly not planned for. So, in order to fulfill our commitment to providing our members with the connections they need under any circumstance, we have been asking for your guidance as to what you need.

To date that answer has been primarily – information. For the past few weeks we have been inundated with information from the federal government, state government, U.S. Chamber of Commerce, Small Business Administration, other chambers of commerce and many more. We have done our best to curate that information and share it with you in a timely and easy to understand manner. 

Now that the CARES Act is being implemented, we will continue to share information about how you can access benefits that can help your business survive. In fact, next Tuesday we are hosting a webinar describing how you can apply for benefits through the Paycheck Protection Program and the Economic Injury Disaster Loan Program.

We also recognize that social distancing, while important, doesn’t need to result in social isolation. We are now offering virtual meetings to bring members together to network, share their experiences or just have a friendly face to chat with.  Our next "Chamber Chat" is Tuesday at 11:00 am and we will hold a "Chamber Social" trivia event on Thursday at 4:30 pm. We will continue to enhance these offerings as long is necessary.

If there is anything else that we can be doing to assist local businesses, please let us know.

How can you help us?

Like many of you, the Chamber is feeling the impact of this crisis. We are experiencing a loss of revenue to due to canceled events and the inability of many of our members to renew their memberships. While this is perfectly understandable, it is causing us to make adjustments to how we do business. Unfortunately, we have had to eliminate a staff position already. 

Moving forward we will continue to invoice our members for their dues, and we thank you in advance for your payment. However, we know that everyone’s situation is different, so we have instituted additional payment options, for those who need it. We will allow partial payments to those who can manage that, monthly, quarterly, whatever it takes. Just reach out to us, so we can talk about your situation and set up payment arrangements. We will also adjust your future billing date to whenever you can make your renewal. Also, we will not cancel any memberships due to non-payment for the foreseeable future.  

What we ask is that for those who can, please do your best to maintain your membership. If you can increase your investment to the Chamber, please consider doing so.

It is our intention to see that every business we serve has the tools and resources they need to manage through these times.  We in turn, need your help and support to fulfill that pledge.

Rob Ferrini, McGowanPRO, Chair of the Board
Tom O’Rourke, President and CEO

​The Coronavirus Aid, Relief and Economic Security (CARES) Act passed last night by the U.S. Senate offers $2.2 trillion in assistance to help individuals and businesses during the COVID-19 crisis.

In addition to direct payments to most Americans that are expected to start within the next three weeks, the legislation provides $350 billion in aid to small businesses, as well as $500 billion in loans and other assistance to large companies and besieged states and cities.
It is important to note that the CARES Act has not yet been passed by the U.S. House of Representatives nor signed into law. Final action on the bill is expected tomorrow. We will update this article should any changes be made in the content.
Below are highlights of the legislation that impact businesses and individuals.

‘Recovery Rebates’ for Individuals
Depending on income level, taxpayers will receive a one-time “recovery rebate,” which is an advance refund of a 2020 tax credit. Individuals will receive $1,200 ($2,400 for joint filers) plus $500 for each qualifying child age 16 or under. The recovery rebate payments will be reduced and phased out for taxpayers with adjusted gross income of more than $150,000 (for joint filers), $112,500 (for heads of household) and $75,000 for other individuals.

The recovery rebate checks will be based on the adjusted gross income shown on your 2019 tax returns, or your 2018 tax returns if you have not yet filed for 2019. For Social Security recipients who did not file tax returns, the IRS will determine your eligibility for a recovery rebate based on your Form SSA-1099, Social Security Benefit Statement.

The credit is not available to individuals who can be claimed as a dependent by another taxpayer, or estates and trusts. Taxpayers will reduce the amount of the credit available on their 2020 tax return by the amount of the advance refund payment they receive.  (continue reading)

​The Neponset River Regional Chamber ushered in the new year with its 126th Annual Meeting last week at the Four Points Sheraton in Norwood.
 
Rob Ferrini, McGowanPRO, (in the photo) was elected as the new chair of the board replacing Alisia St. Florian, Murphy, Hesse, Toomey & Lehane, who was recognized for her leadership during the Chamber's 125th Anniversary year.
 
In her remarks, Alisia thanked the board and the membership for their support throughout the year. She also welcomed 4 new members to the board of directors. (more about them below)
 
Finally, we recognized several members for reaching milestones as members of the Chamber and presented our awards to the following members:
·    Small Business of the Year: LAUNCH
·    Large Business of the Year: Castle Island Brewing
·    Business Person of the Year: Matt McKee, Matt McKee Photography
·    Paul Smith Volunteer of the Year: Katherine Touafek, School to Careers
 
Congratulations to Rob Ferrini and our award winners and thanks to all who joined last week.
 
Tom O'Rourke
President and CEO

​Welcome to 2020!
 
All of us here at the world headquarters of the Neponset River Regional Chamber are looking forward to a strong year.
 
However, a quick look back reminds us that we have just completed our 125th year working for local business. We held a wonderful celebration event at the Paul Revere Heritage Site in Canton on a sunny September evening. We are grateful to all who came out to support us that night as guests, volunteers and sponsors.
 
In the coming year we are planning some tweaks to our programming in order to ensure that our events are meaningful and relevant to your business. For instance, we'll be adding an educational twist to our Morning and Noon Networking meetings. A monthly guest speaker will share information on topics important to your success.
 
Our Young Professionals are planning a dynamic panel presentation of young entrepreneurs to share their stories and inspire others to greater heights.
 
We also hope that you will find ways to engage (or re-engage) with us throughout the year. In addition to attending our networking and after hours events, we have a host of committees, alliances and referral groups to which you could belong. It's a great way to expand your network and learn new things. Read more about these opportunities here.
 
Finally, we do want to add that like any business, we do need to review our fee structure from time to time. Having recently done so, it has been decided that member dues will increase 5% in 2020. The previous two increases were in 2010 and 2016.
This decision was not made lightly and it was done recognizing that we continue to offer programming, opportunities for involvement and advocacy that supports your business to the best of our ability.
 
Again, we look forward to a successful year ahead and wish you a happy and healthy new year!

​Tom O'Rourke
President and CEO

By Francis M. Walley III, CIC, CPCU | F. M. Walley Insurance, A Division of C&S Insurance

Each new year brings forth new resolutions. Most often, these are the goals we set for self-improvement and personal health. But as 2019 draws to a close and we open the door to a brand-new decade, I’d like to urge fellow Chamber members to focus on the wellbeing of their businesses. Specifically, I’d like to remind people about the coverage gaps that often exist in the areas of cyber liability and employment practices liability.

If you don’t know very much about these growing business risks, you’re not alone. Without totally boring you, here’s a quick look at both issues:

Cyber Liability
These days, cyber liability events can come in many different forms: phishing scams, malware attacks, a company-use cell phone lost or stolen at the airport. And the targets aren’t just mega corporations any more—far from it. According to a 2018 report, 58% of all cyber attacks targeted small businesses. Which begs the question:

What would happen if someone gained access to all your clients’ contact details and payment information? What is someone shut down your operating system for ransom? Between the cost of the business interruption itself and the cost of your legal fees, potential fines and penalties, forensic investigation, required customer notification and credit reparation services… experts estimate that recovery from even a “small” business data breach can cost between $36,000 and $50,000.

The good news is that cyber liability insurance can help you offset these costs, and protect your business from being victimized in the first place.

Employment Practices Liability
Now let’s talk about what’s happening inside your organization. You probably have insurance to protect your business in the event of a fire, right? But did you know: in today’s work environment, you’re more likely to be sued by an employee than experience a fire? It’s true. Employee lawsuits are on the rise. In 2015, in Massachusetts alone, small companies (those employing between six and fourteen workers) paid more than $1,400,000 in compensation for claimants’ lost wages and emotional distress.

The most common claims? Discrimination. Discrimination can mean denying a promotion, withholding a job offer, or firing an employee on the basis of race, religion, age, sex (including pregnancy), disability, citizenship, marital status, arrest record, gender identity, or military service. What’s more, in Massachusetts, you (the business owner) can be held liable for discriminatory actions made by your managers or supervisors.

For these reasons and many more, we believe it’s worth asking your agent for an EPLI (employment practices liability insurance) quote. EPLI helps companies pay to defend employee allegations (which can be pretty steep, even if you’re 100% in the right) and also address any settlements awarded.

Bottom line: we know there’s a lot of catch-up work to do after the year-end holiday break. And maybe your insurance program isn’t exactly top of mind this January. But if you have a free moment—in the coming weeks—we’re always here to help you review and reassess your Massachusetts business insurance program.

​Meanwhile, we wish you all the best for a happy and prosperous new year. Cheers!

​I write as I approach the end of my tenure as Chair of the Neponset River Regional Chamber to share some thoughts and reflections on what I have learned over the past year.  

While attending a conference this past month on the state of education, I listened to Author Grant Lichtman present his new book, Thrive: How Schools Will Win the Education Revolution. Mr. Lichtman referred to Harvard Business School Professor John Kotter’s 8 Steps to Change which are as follows:

• Step One: Create Urgency 
• Step Two: Form a Powerful Coalition 
• Step Three: Create a Vision for Change 
• Step Four: Communicate the Vision 
• Step Five: Remove Obstacles 
• Step Six: Create Short-Term Wins 
• Step Seven: Build on the Change 
• Step Eight: Anchor the Changes in Corporate Culture

I realized later, as I reflected on what I had heard, that we can use these principles to guide us as we recognize and accept our changing business landscape and the inevitable ways that these changes impact us as a Chamber, and call on us to make appropriate adjustments. So, while change is never easy, it is our challenge at this point in time and one that I think these guiding principles will help us to achieve.

Mr. Lichtman concluded his talk by saying that to be successful in this era of competition and competing demands, the key is to make your product irresistible. I am confident that we can achieve this goal. So, while I end my time as Chair with much work still to be done, I invite you all to participate with your time, talent and treasure as we shepherd our Neponset River Regional Chamber to becoming simply irresistible in the eyes of our business community.

With gratitude,

Alisia St. Florian
Chair of the Board
Murphy, Hesse, Toomey & Lehane, LLC